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Privacy Policy

Privacy Policy ABC88 – How Your Data Is Protected

This document clearly explains what personal information abc88 collects, the purposes for which it is used, how data is protected, and your rights as a data subject. No confusing legal language — we aim to be as straightforward as possible.

Last updated: 2026
Security Commitment

Six Core Principles in ABC88 Data Protection

256-bit SSL Encryption Across the Entire Platform
All data transmitted between your device and abc88's servers is encrypted using the TLS protocol. Card details, bank account information, and personal data never travel over unencrypted channels.
KYC Required Before Financial Transactions
Identity verification is not only our requirement — it also protects you by preventing others from conducting transactions on your behalf. KYC documents are stored in a strictly controlled environment.
No Sale of Data to Third Parties
abc88 does not sell, rent, or commercially exchange your personal information with any party. Data is only shared with service processing partners under strict confidentiality agreements.
Optional Two-Factor Authentication (2FA)
Enable 2FA to add an extra layer of protection to your account. Every login from a new device will require an additional verification code — even if someone knows your password, they will not be able to gain access.
Data Retention with Clear Time Limits
Personal information is not stored permanently. After an account is closed and the legally required retention period has elapsed, data will be deleted or anonymized in accordance with the published retention policy.
You Control Your Data
You have the right to request access to, correction of, or deletion of your personal data. These requests are handled through our support team and completed within the committed timeframe.
Table of contents

1Introduction

Abc88 values user privacy. This Privacy Policy explains how we collect, store, process, and protect your personal information when you use the abc88 platform — including the website, mobile app, and all related services.

By registering an account or continuing to use the platform, you confirm that you have read and agree to the terms of this policy. This Privacy Policy is part of Terms and conditions of abc88 as a whole.

If you disagree with any part of this policy, you should stop using the platform and contact us for assistance with account closure and handling of remaining data.

Note: This policy primarily applies to users accessing from Vietnam. Certain specific data protection provisions may vary depending on your country of residence.

2Data We Collect

We only collect information that is genuinely necessary for operating the service, complying with the law, and improving the user experience. The specific categories are listed below:

2.1 Information You Provide Directly

Data type Specific examples When collected
Identity information Full name, date of birth, gender, nationality When registering an account and completing KYC
Contact information Email address, phone number When registering or updating your profile
Identity documents National ID card, passport, driver's license During the KYC verification process
Financial information Bank name, account number (full card numbers are not stored) When depositing/withdrawing funds
Support contact information Chat content, emails, support requests When contacting the support team

2.2 Automatically Collected Information

  • IP address and geographic location at the country/city level
  • Device information: device type, operating system, browser version
  • Behavioral data: pages viewed, session duration, navigation actions
  • Transaction logs: deposit history, withdrawals, bets placed, and results
  • Cookies and session tracking technologies (see details in section 6)

3How We Use Your Data

Abc88 uses personal information for the following purposes — and only for these purposes:

  • Account operation: Create, manage, and maintain user accounts; verify identity at login.
  • Transaction processing: Process deposits, withdrawals, and reward handling; verify your bank account or e-wallet.
  • Legal compliance: Performing KYC and AML (anti-money laundering) compliance as required by regulators; retaining transaction logs for the legally mandated period.
  • Security and fraud prevention: Detecting and preventing unauthorized access, account fraud, fraudulent betting, and money laundering.
  • Customer support: Responding to requests, resolving complaints, and tracking support history.
  • Service improvement: Aggregate analysis of usage behavior (not individual-level) to improve the interface and features.
  • Marketing communications: Send notifications about promotions and platform updates — only when you have agreed to receive them, and you may unsubscribe at any time.
Important: abc88 does not use your personal data to influence betting outcomes or manipulate your gaming experience in a way that is unfavorable to you.

4Legal Basis for Data Processing

Every personal data processing activity at abc88 is based on at least one of the following legal grounds:

  • Contract performance: Data processing is necessary to provide the service you have signed up for — without it, we cannot operate your account or process transactions on your behalf.
  • Legal obligation: Certain data must be collected and retained as required by KYC, AML, and financial control regulations.
  • Legitimate interest: Fraud detection, system security protection, and service improvement — these activities serve the interests of both the platform and its users.
  • Consent: Activities such as sending marketing emails are only carried out when you have given explicit consent, and you may withdraw that consent at any time.

5Sharing with Third Parties

Abc88 does not sell your personal information. We only share data in the following limited circumstances:

  • Payment service providers: Partners that process deposit and withdrawal transactions receive the account information necessary to complete the transaction. They are bound by confidentiality agreements and are not permitted to use the data for any other purpose.
  • KYC and AML service providers: Some identity verification cases are handled through specialized partners. These partners only receive the information necessary for verification purposes.
  • Game providers: Username or anonymous identifier (not full identifying information) is shared with game providers to operate game sessions.
  • Competent authority: When a lawful request is received from a law enforcement agency or financial regulatory authority, we are obligated to provide information in accordance with applicable law.
  • Business transfer: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the transaction — you will be notified in advance.

6Cookies and Tracking Technologies

Abc88 uses cookies and similar technologies to improve user experience. Below are the main types of cookies we use:

  • Essential cookies: Required for the platform to function — including maintaining login sessions and security processing. Cannot be disabled without affecting core functionality.
  • Analytics cookies: Collecting aggregate data on how users navigate the platform — helping us identify technical issues and improve the interface.
  • Customization cookies: Remember your preferences such as language, interface settings, and recent browsing history.
  • Anti-fraud cookies: Detection of abnormal behavior and protection of accounts from unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.

7Technical Security Measures

Abc88 applies technical and organizational security measures consistent with industry standards to protect your personal data:

  • Encryption of data in transit using TLS 1.2 or higher
  • Encryption of data at rest for sensitive fields such as bank account numbers
  • Strict access controls: staff can only access data necessary for their role
  • Continuous monitoring and intrusion detection
  • Regular security testing and vulnerability assessments
  • Security incident response procedure with defined response times
Please remember: No system can guarantee 100% absolute security. You are also responsible for keeping your login credentials safe — use a strong password, do not share it with others, and enable 2FA where possible.

8Data Retention and Deletion

Abc88 does not retain personal data longer than necessary. Retention periods depend on the type of data and legal requirements:

  • Active account data: Retained for the duration the account remains active.
  • Financial transaction data: Stored in accordance with legal requirements for financial auditing — typically 5 to 7 years depending on regulations.
  • KYC documents: Retained for the duration the account is active, plus the additional period required under AML regulations.
  • Customer support data: Retained for 1 to 3 years to support lookups and dispute resolution.
  • Analytics data: Typically anonymized after 12 to 24 months.

After the retention period expires, data will be securely deleted or anonymized so it can no longer be traced back to you.

9Your Rights as a Data Subject

You have several important rights regarding your personal data at abc88:

🔍
Right to Access
You may request a copy of all personal data we currently hold about you. Requests are processed within 30 business days.
✏️
Right to Rectification
If the information we hold is inaccurate or incomplete, you have the right to request an update. Some changes require additional verification.
🗑️
Right to Erasure
You may request deletion of your personal data — unless we are legally obligated to retain it (such as financial transaction records).
🚫
Right to Object
You may object to the processing of your data for direct marketing purposes. All marketing emails include a clear unsubscribe option.
⏸️
Right to Restriction of Processing
In certain cases, you may request that processing of your data be paused — for example, while a dispute about its accuracy is being resolved.
📦
Right to Data Portability
You may request a copy of your data in a machine-readable format for transfer to another platform.
How to exercise your rights: Contact abc88's 24/7 support team via live chat or support email. Clearly state your request and provide sufficient information for us to verify your identity before processing. Most requests are handled within 30 days.

10Children and Minors

Abc88 does not provide services to individuals under 18 and does not knowingly collect personal information from minors. The registration process requires age confirmation, and the KYC process verifies age through identity documents.

If we discover that we have inadvertently collected data from a person under 18 years of age, we will delete that information immediately and close the associated account. If you are a parent or guardian and believe your child has created an account, please contact us right away.

11Privacy Policy Changes

Abc88 may update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or new platform features.

When significant changes occur that affect your rights, we will notify you via:

  • Email sent to your registered address (at least 14 days before taking effect)
  • A prominent in-interface notification when you first log in after the policy has been updated

The last updated date is displayed at the top of this document. Continued use of the platform after the effective date constitutes your acceptance of the new policy version.

12Contact Us Regarding Data Privacy

If you have questions about this privacy policy, wish to exercise any of the rights outlined in section 9, or want to report a data privacy concern, please contact us via:

  • 24/7 live chat within the abc88 platform (fastest method)
  • Support email: [email protected] (not clickable, copy manually)

When contacting us regarding a data request, please clearly state your account name, type of request, and identity verification information so we can process it quickly and accurately.

See also: To fully understand your rights and obligations when using abc88, please also read Terms and conditions and the page Responsible Gaming.
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